(from the dust jacket)
"... Communication skills can begin or end a war and start or finish off a marriage. They can earn (or cost) you a promotion, get you into (or out of) hot water with your boss, and they can surely help you get (or lose) the job you want. ...

= How to identify the six major styles of communication that exist in North America ...
= How to use communication style to control the outcome of important interactions ...
= How to deal with difficult people like 'the boss from hell' or the person who expects you to read his mind ...
= How to handle sensitive issues such as sexual harassment, personal hygiene, firings, salary negotiations, and motivation during tough economic times ...
= How to measure your own style of communication using the Communication Style Profile test. ...

Excellent condition. Owner name and date on front free end-paper. Six lines of preface highlighted with yellow.